Log A Service Call
Please fill the form below
Form Instructions
It is important for us to have all the information at the moment of logging a call, so we kindly request that you fill all the required fields marked with an asterisk (*). In order to attend your machine with the right tools and spare parts, we require model name and serial number. In addition to that, we would appreciate if you could please specify the nature of the issue you’re having with your machine.
Talk to our Helpdesk
Our Helpdesk staff is available Monday to Friday, 8am to 5pm EST.
Call +44 (0)118 969 2224
At any other time, we have a voicemail service active. Please follow the prompts and leave a message. The first available operator will get your voicemail and decide whether the information you provided is enough to log a service call, or we need further information in order to brief Technical Support on the nature of your breakdown.
Please refer to the form on the left-hand side to ensure you have all the information ready to efficiently log a service call with both our Helpdesk and Voicemail Service.
Order Spare Parts
During its lifecycle, your machine will endure general wear and tear due to usage. In most circumstances, your machine will return to optimal function when fitted with new parts.
You can now order spare parts by filling the form enclosed.
If you’re not sure how to call the spare part that you’re looking for, just do your best at describing it or just take a picture of it and attach it to your request.
Our Spare Parts Specialists will identify the part and call you back to advise on pricing and availability.
If the part you are enquiring about is in stock, we’ll send it to your designated address within the next 1-2 business days.
Once your order has been dispatched, you will receive an email notification with a dispatch number. You can expect your parcel to arrive within 2-3 business days if you are in a metro area, and 3 or more if you are in a regional area.
Please be reassured that we only stock original spare parts, which are covered by a 1-year warranty.