Software Professional Services
Under our Software Professional services structure, we provide first and second line support for software products linked to each solution we provide. In addition, we manage integration to third party products and create customisations and enhancements using Agile project methodology. At Consillion, we believe in a strong local software support capability backed up by expertise around the world thus providing global best practice and follow-the-sun support.
Our highly experienced Field Service Team carry out regular maintenance and will quickly respond to and resolve any problems that occur during the lifecycle of the equipment. We provide national coverage with an ever-growing network of directly employed technicians and a loyal sub-contractor network where equipment density is lower.
Back of House Expertise
The Back of House team have specialised technical skills in many areas and provide liaison to the equipment manufacturers if needed. Should any issues arise that cannot be resolved quickly on site, our back of house team will evaluate, fix and report back to the equipment manufacturers if necessary.
Account Service Management
Our Account Service Managers constantly monitor solution performance and provide reporting back to end users or other stakeholders via a portal or automated reporting tools. They analyse performance data and pro-actively identify trends and improvement opportunities to ensure we continually improve our customer experience.
Our Projects Team will work with you to define your needs, carry out a site survey and implement a working solution while organising training and a period of coaching to ensure benefits can be realised straight away. Once the installation, commissioning and training are complete, our professional services team take over to manage the ongoing support of the solution.
Sometimes CapEx can be constrained so our customers want a more flexible approach. We offer tailored leasing packages that include the hardware, software and services in one easy monthly payment.
Our Manufacturing Team has proudly pioneered the design, development, and production of self-service cash solutions that have been proven successful in Banking Institutions all around the world.
Our in-house R&D team works closely with our customers to deliver bespoke solutions that respond to their unique needs and requirements, mixing proven technology, unique expertise and leading edge innovation.